Background: Apparently I have two tax bills for my property. For 6 years I didn't know that.
I talked about this once before.
Apparently they didn't take the money out of my equity but instead shorted my escrow account and increased my mortgage payments about $800.
I called in January to tell them that I couldn't pay an extra $800 per month (which is nearly double what I was originally paying) and they said that I could pay back the escrow shortage over 24 months and that my mortgage payment would go up $200 starting in March.
March and April I pay this new amount.
May, for whatever mishap, we missed the mortgage payment. I called and made arrangements to pay it this month.
Yesterday I called to square my account.
6:00pm June 29th: Call customer service to make a 3 payments on my mortgage, for May, June and July.
We endlessley run through the numbers with the guy who says I owe $1,800 for each of those months.
I explain to him how I came to an agreement with them in January to pay an additional $200/month for 24 months and that I was prepared to make 3 payments that day at that rate.
Put on hold over and over and over again.
He says, OK, the difference between the $800 extra and $200 extra would be added to the shortage and that I can pay that back over 18 months (not sure why the time period shortened) and that starting in August my mortgage would go up $400 and change per month instead of $200/month like they agreed in January (which sucks monkey nuts but can be scraped together).
Fine. Let me give you the money.
He says he can't take the payment and that the collections department has to take the payment.
Super.
7:00pm June 29th: Connected to collections who I have to explain
everything to again. I tell him the arrangement that customer service made with me.
Put on hold over and over and over again.
He says he can't take the payment because I made the arrangement with customer service.
Super.
8:00pm June 29th: Connected to customer service who I have to explain
everything to again. I tell
them the arrangement again.
Put on hold over and over and over again.
She comes back and tells me she can't take a payment because the collections department has a hold on my account and now they are closed.
I tell her the 1st guy says that it's supposed to go in the "suspense" account anyway.
Put on hold over and over and over again.
She says she can't take my payment because she doesn't know how much to take because apparently the 1st customer service guy didn't put in the amount of the payment they were supposed to take that day.
I tell her the amount and that that amount matches my last two payments and tell her to just put the amount in herself.
Put on hold over and over and over again.
She comes back and says she can't do that without talking to a supervisor and that now they are closed now that it's 8:30pm so I'll just have to call back tomorrow.
My head explodes.
8:30 am June 30th: Call back and talk to collections who I explain EVERYTHING to AGAIN and she says they can take the payment.
Put on hold over and over and over again.
Comes back and says she can't take the payment and that I have to talk to customer service since they "made the deal."
I tell her to please take any holds that are on my account off so that I can pay customer service since that was her excuse last nite for not taking my payment.
"There is no hold on your account."

Ok. Fine.
::::feeling completely defeated now:::::
9:00 am June 30th: Tranferred back to customer service -- go through an hour of "security questions" to which I refuse to answer any more (which now makes her pissy but at this point I'm sure I can liquify my arm and reach through the arm and strangle a bitch).
Again.
I.
Explain.
Everything.
All.
Over.
Again.
She tells me that she can take the payment.
Put on hold over and over and over again.
She comes back and tells me she can't take the payment because collections has a hold on the account.
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<::M::><::E::><::L::><::T::><::D::><::O::><::W::><::N::>I explain it all once again and how I can't understand why they can't honor their own agreements.
She puts me on hold.
Comes back with her supervisor on the line.
9:25 am June 30th: She hands the call off to her supervisor.
Once again I explain EVERYTHING.
9:27 am June 30th: He accepts the payment confirms the arrangement the first guy made and said he'd call me later with a my confirmation number for my payment.

Now tell me -- if any of those f#ckers I talked to knew they didn't have the knowledge and/or power to solve my problem, WHY didn't THEY suggest I talk to the supervisor?
Why put me through 4 hours of SHEER hell??
NOTE TO SELF: Always ask for the supervisor.